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5 ways speech analytics can plug your customer service intelligence gap

Vonage

With articulation included, the spoken word accounts for a significant 45% of how people communicate. Although surveys are currently the number one method businesses use for measuring feedback, speech analytics provides much more insight around the customer experience. Speech analytics tells you what your customers want.

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Build Contact Center Knowledge for Improved Customer Experience

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More than that, I was learning all the time about accounting, processes, technology and working within a team. I eventually became manager of the customer service team of over one hundred diverse employees, with a focus on running the company’s new contact center. This might include programs that: Seek agent feedback.

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article thumbnail

Build Contact Center Knowledge for Improved Customer Experience

8x8

More than that, I was learning all the time about accounting, processes, technology and working within a team. I eventually became manager of the customer service team of over one hundred diverse employees, with a focus on running the company’s new contact center. This might include programs that: Seek agent feedback.

article thumbnail

Build Contact Center Knowledge for Improved Customer Experience

8x8

More than that, I was learning all the time about accounting, processes, technology and working within a team. I eventually became manager of the customer service team of over one hundred diverse employees, with a focus on running the company’s new contact center. This might include programs that: Seek agent feedback.