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Build Contact Center Knowledge for Improved Customer Experience

8x8

All of this remains a challenge for contact center leaders, and needs to be addressed correctly by the organization through understanding agent needs clearly. This might include programs that: Seek agent feedback. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks?

article thumbnail

Build Contact Center Knowledge for Improved Customer Experience

8x8

All of this remains a challenge for contact center leaders, and needs to be addressed correctly by the organization through understanding agent needs clearly. This might include programs that: Seek agent feedback. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks?

article thumbnail

Build Contact Center Knowledge for Improved Customer Experience

8x8

All of this remains a challenge for contact center leaders, and needs to be addressed correctly by the organization through understanding agent needs clearly. This might include programs that: Seek agent feedback. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks?