Cloud contact Contact Center Quality management Webinar 
Aspect
SEPTEMBER 28, 2017
If Ben Franklin were alive today, his famous quote would read something like this, “In this world, nothing can be said to be certain except death and taxes and cloud software.” Most industry leaders agree that their software will eventually reside in the cloud, but what’s the state of the cloud contact center right now?
NobelBiz
FEBRUARY 27, 2024
Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What is IVR?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
8x8
OCTOBER 25, 2017
If you took the time to dig into legacy contact center technology (yeah right, who does this?), Fortunately, people like me actually do geek out about contact center technology, evolution and trends. That perception is reality for too many contact centers. Both of which delay and damage customer outcomes.
Talkdesk
MAY 11, 2020
With a deep technology background and intimate understanding of the contact center space, our team at Observe.AI Talking about performance It’s a blessing and a curse that the show must go on in contact centers right now. How should contact center leaders talk about performance and coach teams?
Enghouse Interactive
JULY 19, 2019
Webinar Recorded: Thursday, July 11 th 2019. We hope that you enjoyed our Expert Webinar and benefited from the information John Cray (Enghouse Interactive) and Art Schoeller (Forrester Research) shared with you. but do greatly simplify systems management. Contact us to go through the analysis.
Enghouse Interactive
JANUARY 13, 2021
will have extended Teams to their contact center for voice and 31.1% Video enablement: either use internally to manage remote agents, or externally for communications with customers. say video is vital for managing remote employees. say video is vital for managing remote employees. Artificial Intelligence: 71.6%
NobelBiz
FEBRUARY 14, 2022
To properly manage your teams and fulfill your customers and business objectives, you must monitor many KPIs. However, with the volume of calls and data generated on a daily basis in contact centers, managers and supervisors frequently feel overwhelmed. Measurable: We must guarantee that the goal can be quantified.
Expert insights. Personalized for you.
86 
Let's personalize your content