The Cloud Contact Center Land Grab Is On
MAY 6, 2022
The Cloud Contact Center Land Grab Is On. THE contact-center-as-a-service (CCaaS) vendors have hit their stride by giving enterprises what they want—the ability to meet the dynamic omnichannel needs of their customers on an inbound and outbound basis. The future of contact center technology is in the cloud. But there are also many enterprises that want to build their own cloud-based contact center environments.