Cloud contact Contact Center CRM Upselling 
Babelforce
FEBRUARY 25, 2022
In this post: What does CRM stand for? Isn’t CRM the business practice or the software? What does CRM stand for? CRM is short for “Customer Relationship Management”. It’s a piece of call center software that CX teams use to manage information about their customers. Isn’t CRM also the name of a business practice?
EPIC Connections
SEPTEMBER 10, 2018
Your industry needs, your business needs, and your operations are extremely unique, making no two cloud contact center solutions alike. The implementation process is a metamorphosis that takes a cloud contact center technology platform and transforms it into the right solution for your company.
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Fonolo
APRIL 6, 2020
The Best Apps for Virtual Contact Center Teams. We’re going to walk you through some of the best remote contact center technology and apps to use for your business and remote teams. HubSpot is one of the leading players in the contact call center space and is one of the best CRM systems for most businesses.
NobelBiz
JULY 19, 2022
Regardless of the nature of contact center campaigns, all agents must go through a training and adaptation phase in order to become acquainted with the company’s norms. In this article, we will explain what call whispering is and how its advantages may affect your contact center’s productivity and efficiency.
Babelforce
MAY 27, 2021
Here are three examples of that in the contact center: When a customer calls your contact center, your routing system recognizes their location and sends them to a relevant agent. Allowing customers to set up email or SMS alerts (or both) is one example of how contact centers offer customized service.
Babelforce
AUGUST 7, 2023
Und die leistungsstarke CRM-Plattform von Salesforce kann dabei helfen, dies zu erreichen. Unternehmen, die die CRM-Software von Salesforce implementieren, können ihren Jahresumsatz um 20 % steigern, mit einem durchschnittlichen ROI von 50 % in etwas mehr als einem Jahr. Was bedeutet Prozessautomatisierung für Contact Center?
Babelforce
AUGUST 7, 2023
Und die leistungsstarke CRM-Plattform von Salesforce kann dabei helfen, dies zu erreichen. Unternehmen, die die CRM-Software von Salesforce implementieren, können ihren Jahresumsatz um 20 % steigern, mit einem durchschnittlichen ROI von 50 % in etwas mehr als einem Jahr. Was bedeutet Prozessautomatisierung für Contact Center?
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