NobelBiz

FEBRUARY 22, 2023

Call center shrinkage is calculated using the following formula: Shrinkage = (Number of Agents Needed to Handle Clients/Number of Agents Available) x 100 Or Shrinkage = ((Total Hours of External Shrinkage + Total Hours of Internal Shrinkage)/Total Hours Available) x 100 How to keep Shrinkage under control?

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52

NobelBiz

APRIL 18, 2022

Use Gamification to assess individual performances One of the most prominent applications of gamification in contact centers is to assess the quality of agents work. Data such as average call handling time and initial call resolution rates can be used by call center managers to track individual development.

Call Center 52

Call Center Interactive Voice Response Contact Center Gamification 52

NobelBiz

OCTOBER 18, 2021

Call center shrinkage is calculated using the following formula: Shrinkage = (Number of Agents Needed to Handle Clients/Number of Agents Available) x 100 Or Shrinkage = ((Total Hours of External Shrinkage + Total Hours of Internal Shrinkage)/Total Hours Available) x 100 How to keep Shrinkage under control?

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52

VocalCom

JULY 3, 2017

Offer peer training and gamification. Gamification can also be a fun way to encourage healthy competition during training practices. The post 7 Tips for Training Call Center Agents Effectively appeared first on Vocalcom Blog. In addition, top-performing agents may share their best practices with peers.

Call Center 48

Call Center Average Handle Time Gamification Brand ambassadors 48

VocalCom

OCTOBER 9, 2017

Gamification is a great tool for motivating agents and boosting their productivity. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

OCTOBER 9, 2017

Gamification is a great tool for motivating agents and boosting their productivity. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

AUGUST 14, 2017

Using creative ways to train agents, such as gamification or fun offsite activities, helps them foster a team spirit and understand brand goals. Through such practices, brands become better organized and are able to deliver exceptional service. Greater employee motivation. When agents feel confident in their roles, their motivation increases.

Customer Service 48

Customer Service Contact center software Gamification Customer centricity 48

Playvox

MAY 2, 2023

While it might seem like just about everything is in the cloud these days, many contact centers still haven’t taken the leap. But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. What Does Moving To The Cloud Mean?

Cloud contact 52

Cloud contact Contact Center contact center solutions Quality management 52

NobelBiz

FEBRUARY 21, 2022

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

Noble Systems

APRIL 14, 2021

Many virtual call centers use a hosted contact center design (also known as a cloud contact center) to power their activities. Advantages of using a virtual contact center solution versus a traditional call center. Additional Resources: Whitepaper: Rise of the Cloud Contact Center.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

NobelBiz

FEBRUARY 22, 2023

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.

contact center solutions 52

contact center solutions Contact Center Cloud contact Contact center software 52

NobelBiz

FEBRUARY 22, 2023

Let’s have a look at the three most important characteristics of a good remote agent: Schedules must be followed : It may be calculated using the Contact Center software. You may also add gamification features to these dashboards to further engage and encourage employees in real time.

Contact Center 52

Contact Center Gamification contact center solutions Coaching 52

NobelBiz

FEBRUARY 22, 2023

Let’s have a look at the three most important characteristics of a good remote agent: Schedules must be followed : It may be calculated using the Contact Center software. You may also add gamification features to these dashboards to further engage and encourage employees in real time.

Contact Center 52

Contact Center Gamification contact center solutions Coaching 52

NobelBiz

MARCH 23, 2022

It is calculated as follows: Percentage of ROI call centers = (Total Income – Total Expenses)/Total Cost of Investment] x 100 For example, for an investment of $10,000, if it yields 15,000 dollars, then the ROI is 50% ((15,000 – 10,000)/10,000 = 50) Easy right? Actually, no, it’s not that simple!

contact center solutions 52

contact center solutions Contact Center voip call center software 52

JustCall

APRIL 5, 2023

JustCall Overview JustCall is a VoIP business phone system and contact center software. You can also leverage its cloud contact center solution, which supports features such as mobility, positive customer experience, collaboration, and flexibility.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

MARCH 23, 2023

10 Call Center Platforms To Choose From When Looking To Implement IVR JustCall Aircall CloudTalk Kixie PowerCall Twilio Talkdesk GoTo Connect Zendesk LiveAgent Five9 1. JustCall JustCall is a cloud-based contact center software and telephony solution. In this article, we look at the ten best IVR solutions.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52