NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What is IVR?

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Best practices Call Center Interactive Voice Response First call resolution 104

NobelBiz

APRIL 23, 2024

Technologies like Interactive Voice Response (IVR) systems automate routine collection tasks, reducing the need for human intervention and thereby lowering operational costs. This is why automation is especially transformative in contact centers.

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NobelBiz

AUGUST 3, 2021

If your answer is “No” to any of these questions then you have a plethora of productivity tools at your hands, and the most important ones are: IVR: (Interactive Voice Response): A solution aimed at increasing the quality and efficiency of your phone reception. The same holds true for the contact center industry.

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NobelBiz

MAY 2, 2022

Good call routing software lets you set up rules for how different calls are routed depending on factors like what time of day those calls are received, which agent receives the call, how long customers have been waiting on hold, and more. How does call routing work with IVR?

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NobelBiz

MARCH 14, 2022

This way, you’ll be able to conclude on a positive note and adequately prepare for your follow-up contact. Cloud Contact Center Solutions such as NobelBiz Omni+ allow you to coach your agents in real-time with features such as double-listening or discreet intervention during a call.

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NobelBiz

APRIL 11, 2022

At NobelBiz, we value the voice of our clients, and with 20 years of experience in offering comprehensive and personalized solutions for call centers worldwide. NobelBiz Omni+, our Cloud Contact Center Solution , can consolidate all communication channels (telephone, social media, webchat, and SMS) into a single, unified platform.

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NobelBiz

JUNE 7, 2021

A brief history UCaaS originated in the early 2010s as a result of the advancement of cloud computing technology. The benefits of cloud-based phone systems and communication technologies are so numerous and versatile, that it is becoming easy to confuse these various solutions.

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