Beyond Philosophy

AUGUST 25, 2022

Triant explains that UJet is a pioneer in the next generation of cloud contact center applications, typically called cloud contact center as a service. appeared first on CX Consulting. Triant has been with the company for over two years, but in this area for over 20. Defining Proactive.

Cloud contact 369

Cloud contact Contact Center Construction Consulting 369

NobelBiz

APRIL 23, 2024

Call centers are equipped with tools that allow agents to quickly access a debtor’s full account information, ensuring that every interaction is informed and constructive. If you have questions about Product or feature demos, Special offers or want to get a Free contact center technology consultation contact us here !

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

NobelBiz

MARCH 14, 2022

Younes Ahmamad – ND Consulting Morocco. NobelBiz is used by many of the world’s leading contact centers. An Outbound Contact Center specialized in performing and consulting with major companies from the energy field and insurance in Europe. And the results speak for themselves!

Contact Center 52

Contact Center Scripts Average Handle Time Cloud contact 52

SharpenCX

MAY 11, 2021

We asked customer experience leaders and consultants to weigh in on the challenges they’ve seen with work from home call centers. On every interaction.” – Marilyn Saulnier of Saulnier Consulting & Service Agility. No more disaster recovery mode of operations.” – David Peterson of PowerHouse Consulting.

Call Center 67

Call Center Consulting Consulting Contact Center 67

NobelBiz

MAY 2, 2022

Call routing technologies let your consultants work more efficiently. At NobelBiz we have 20 years of experience delivering comprehensive and tailored solutions for contact centers all around the world. You may modify the organization of your customer service or call center to the demands of your users with only a few clicks.

Contact Center 52

Contact Center Interactive Voice Response Wait times Telecommunications 52

NobelBiz

APRIL 11, 2022

Listen to Christa Heibel, Founder & CEO of CH Consulting, discuss the topic of Customer Experience vs Customer Service. Found out more from our First Contact Podcast Series. Right now, how you treat your customers is far more essential than what you have to offer. There’s a big difference between both concepts.

Call Center 52

Call Center Contact Center Telecommunications Cloud contact 52

NobelBiz

AUGUST 3, 2021

This kind of KPI helps you assign a cost to process this type of request, by comparing it to the hourly wage of a consultant for example. Every contact is recorded in order to provide analysis and reporting tools. This is where solutions that make use of the cloud’s capabilities shine.

Contact Center 52

Contact Center Interactive Voice Response Coaching Construction 52