Playvox
JANUARY 13, 2022
In the last year, contact center teams that have embraced cloud-based solutions have learned some important lessons. Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022.
NobelBiz
FEBRUARY 27, 2024
This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. These tools enable real-time feedback and coaching, ensuring that agents adhere to quality standards and continuously improve their interaction skills.
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NobelBiz
APRIL 18, 2023
Leveraging Call Center Cloud-Based Solutions Cloud contact center solutions provide flexibility and scalability, allowing managers to adapt quickly to changing business needs. Agent turnover, monotony, and lack of engagement are some of the problems contact center managers have to deal with daily. Click here to tune in.
Noble Systems
MARCH 20, 2020
Most cloud contact center solutions will be able to provide remote configuration with a web-based agent desktop and web-based system management and configuration. For contact centers taking payments over the phone, securing Payment Card Data is a priority. Some useful links to government resources and advice are also listed.
Serenova
MARCH 31, 2020
Serenova’s CxEngage cloud contact center solution goes beyond simply moving agents from a seat in the contact center to one in their own home, it provides tools and features that keep your contact center agents working safely and productively long-term. Gamification is another way to keep agents motivated and engaged.
Serenova
JULY 7, 2020
Advanced contact center solutions can use the metrics and KPIs to dynamically prescribe tailored training courses and coaching sessions. You can pair this with gamification that encourages learning. Regardless of their experience level, agents need to quickly master the latest contact center technologies and approaches.
NobelBiz
APRIL 18, 2022
Aside from monetary compensation, recognition must be obtained through other ways, such as support, coaching, and training, which will help the agents to develop and advance within the firm. This is easier said than done in a job when the pay is not commensurate with necessary traits and abilities.
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