ClientSuccess

APRIL 11, 2018

The goal is that by sharing our experiences, we’ll be able to learn and apply more practical advice / practices to our careers. From : Adam Kuznia , Chief Customer Officer. What is one customer success best practice you’ve applied in the last few months that has had a positive impact on your success in your role?

Chief Customer Officer 40

Chief Customer Officer Best practices SaaS Metrics 40

ChurnZero

JANUARY 10, 2020

While our 2020 Customer Success leaders watchlist below includes long-time Customer Success champions, we’re excited to see several prominent SaaS companies welcome their first-ever Chief Customer Officer to their C-suite roster—a promising sign for the unlimited potential of a career in Customer Success. .

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

ChurnZero

DECEMBER 20, 2019

Conversations are no longer driven by product features but rather about customer enablement and alignment on the expected impact from the partnership between the customer and a company. Making customers happy is no longer good enough. . . Abby Hammer , Chief Customer Officer , ChurnZero .

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

Mindtouch

AUGUST 21, 2019

And today’s customers don’t simply want easy access to relevant information—they demand it. Because prioritizing customer experience is one thing, but managing to deliver timely content in the various channels that comprise this customer experience is another challenge altogether. Agent adoption metrics.

Management 88

Management Self service Chief Customer Officer Chatbots 88

ClientSuccess

AUGUST 24, 2018

From : Vic Kasoff , Director of Customer Experience. As I prepared for the Certified Patient Experience Professional exam, this book helped me put great patient experience into perspective, as well as highlight meaningful tricks Disney uses to ensure a memorable and impactful interaction with clients.

Management 40

Management Chief Customer Officer Best practices SaaS 40

ClientSuccess

OCTOBER 10, 2018

Customer Success starts and ends with helping others realize value. 2) From : Vic Kasoff , Director of Customer Experience | Company : NarrativeDx | Location : Austin, Texas. 5) From : Adam Kuznia , Chief Customer Officer | Company : DataCamp | Location : New York City.

Management 70

Management Chief Customer Officer Best practices Consulting 70

ClientSuccess

OCTOBER 17, 2018

. ————————————————————————————————— 1) From : Vic Kasoff , Director of Customer Experience | Company : NarrativeDx | Location : Austin, Texas.

Best practices 56

Best practices Chief Customer Officer Customer advocacy SaaS 56