Chief Customer Officer Customer effort Customer Support Personalization 
ChurnZero
MARCH 28, 2023
Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. For a little while, customer retention is a manageable task with existing staff. When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy.
Kayako
JANUARY 12, 2017
It’s easy to rush into 2017 without appreciating the good parts of 2016: there is now a lot of great content out there that supports you, the customer advocating superhero! How do you round off a year that’s been so good to the customer service industry? The Customer Delight Playbook , by Sujan Patel.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Mindtouch
AUGUST 21, 2019
A customer support agent, for example, needs access to the right information that enables them to quickly deliver the best solution to the customer. This could be within their customer relationship management (CRM) suite , an internal-only knowledge base, or some combination thereof. Personalization and permissions.
Netomi
APRIL 7, 2023
With an ever-expanding customer base, WestJet’s Chief Digital and Innovation Officer Alfredo Tan realized that the airline needed to embrace innovation whole-heartedly in order to keep up with customer expectations for personal and convenient support. Andrew Stein, Chewy, Sr.
Kayako
OCTOBER 23, 2017
Instead of one person feeling the full weight of responsibility to save a life, the responsibility is split between one hundred witnesses, and no one is compelled enough to act. If the bystander effect can have this effect on witnessing a murder, imagine what it does to a Voice of the Customer program ! People tend to follow the crowd.
Expert insights. Personalized for you.
52 
Let's personalize your content