TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Jim Iyoob, Chief Customer Officer at Etech Global Services. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

TechSee

AUGUST 14, 2023

Follow on LinkedIn Agnes So, Head of Customer Support & Engagement at HotDoc Based in Melbourne, Agness is passionate about creating exceptional customer experiences through lean teams, self-service, and training. Jeanne has 35 years of experience helping companies elevate their position with customers and the marketplace.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Customer Think.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Toister Performance Solutions

OCTOBER 26, 2017

Chief Customer Office, SalesLoft. Director of Customer Experience, UL EHS Sustainability. Blog: Customer Centric Support. If we can demonstrate how strong performance serves customers and supports their individual success, motivation increases because they see value (payoff). Nate Brown.

Schedule adherence 56

Schedule adherence Chief Customer Officer Coaching Contact Center 56

Netomi

JANUARY 5, 2022

LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. Barry Dalton. Bob Thompson. Flavio Martins.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Netomi

APRIL 7, 2023

Charlie Cole, TUMI, (former) Chief Digital Officer TUMI is a company now known for being customer-centric. When Charlie took on the role of CDO, he recognized that the company was not executing well on customer-centricity. ” This human-approach to customer support for dog lovers is something special.

Customer Service 52

Customer Service Airlines Customer centricity Banking 52

ChurnZero

JUNE 3, 2022

That is a sensational power, especially in this world of short attention spans and TikTok videos, someone who can actually concentrate and get through a list as a good thing. It’s different from customer support which is inbound: I have a problem right now, I need to talk to someone to solve that problem.

SaaS 52

SaaS B2B Upselling Metrics 52