Chief Customer Officer, Customer advocacy, Surveys and Webinar

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Chief Customer Officer

Customer advocacy

Surveys

Webinar

CX Leader Insights: Industry Musings & Trends from Chili Piper’s Gemma Cipriani-Espineira

Netomi

APRIL 27, 2022

Further proof: findings from an April 2022 survey by TELUS International found that nearly 60% of consumers said they would rather sit in a traffic jam than have a poor customer experience. How can companies be more customer-centric, and what sorts of tools and technologies can aid them along the way?

Chief Customer Officer

Chief Customer Officer Customer advocacy Engineering Technical Support

Achieving Customer Success Maturity: Focus Areas, Pitfalls, and Warning Signs

ChurnZero

MAY 20, 2021

In this preliminary phase, you’re still likely trying to reach product-market fit, you can count your customers on two hands, and you have a good sense of your customers’ satisfaction with your service despite not having any formal surveying. 6M to $10M of Annual Recurring Revenue (ARR) or ~10 Customer Success Mangers (CSMs).

Chief Customer Officer

Chief Customer Officer Accountability Journey mapping Customer advocacy

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

MORE WEBINARS

Customer Contact Central

CX Leader Insights: Industry Musings & Trends from Chili Piper’s Gemma Cipriani-Espineira

Achieving Customer Success Maturity: Focus Areas, Pitfalls, and Warning Signs

Webinars

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