Beyond Philosophy

MAY 31, 2016

When examining the leverage employees can exert on customer states of mind, a few companies have learned that employees loyal to the company are also loyal to its brands—and are more likely to act as ambassadors in creating customer commitment and advocacy. The figure below illustrates their findings.

Customer advocacy 279

Customer advocacy Chief Customer Officer Employee engagement Consulting 279

ChurnZero

DECEMBER 2, 2021

It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Amy Manning , VP of Customer Success, LawGeex. Sharon Winterton , VP Customer Success, Catalina Marketing. Watch the session: Battling Imposter Syndrome in Customer Success. Jay Nathan , Chief Customer Officer, Higher Logic.

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

ChurnZero

MAY 20, 2021

You don’t know why your customers churn. In this preliminary phase, you’re still likely trying to reach product-market fit, you can count your customers on two hands, and you have a good sense of your customers’ satisfaction with your service despite not having any formal surveying. Traits: Product-market fit. $6M

Chief Customer Officer 90

Chief Customer Officer Accountability Journey mapping Customer advocacy 90

ChurnZero

DECEMBER 20, 2019

The winners in C S Management will align their business objectives to the customer’s desired outcomes and experiences. By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Abby Hammer , Chief Customer Officer , ChurnZero .

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

Amity

JUNE 28, 2017

High CHS, High CMI (Top-Right: Dark Green): These are your star customers, the advocates, the ones that can provide you with the best feedback on your product and push you to the next level. These are the customers you love – and they love you! He is a frequent speaker, blogger and tweeter at conferences and events.

Chief Customer Officer 60

Chief Customer Officer Consulting Consulting CRM 60

SmartKarrot

MARCH 11, 2022

There have been lots of topics that have been written on CXOs, but there is one article titled – Some Chief Experience Officers Want to Make Their Jobs Disappear where a number of Chief Experience Officers and Chief Customer Officers from large companies across the country have been interviewed.

SaaS 10

SaaS B2B Chief Customer Officer Customer advocacy 10

ChurnZero

OCTOBER 25, 2019

A: One of the things that has been really helpful is early on when you’re planning an adoption program, set the expectation with folks say – one of the things that people need to adjust are their behaviors, they need feedback about how they’re doing and most people want that. Moderator: Abby Hammer, Chief Customer Officer, ChurnZero.

Chief Customer Officer 49

Chief Customer Officer SaaS Customer advocacy Technology 49