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The Power of Emotional Connection: Growing Your Business Through Strong Customer Experience

CCNG

Enhancing Customer Experience Through Emotional Connection With a solid understanding of the building blocks of emotional connection, you can start implementing strategies to enhance your customer experience. Here are some tips to help you create emotionally connected experiences: 1.

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50 Customer Service Experts You Should Be Following (even if you’re not on Twitter)

Nicereply

Customer Service Experts, Writers, Consultants, and Influencers. Mathew Patterson – Customer Service Evangelist at HelpScout. Blake Morgan – Influencer, Customer Experience Consultant and all around smart lady, Blake’s been sharing her knowledge as a Forbes contributor for years, host of The Modern Customer Podcast.

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Top 20 Customer Service Blogs You Have to Read in 2020

Fonolo

When it comes to customer service and experience content, Shep is the Godfather. . And his blog is filled with great customer service insights, tips to improve customer satisfaction, and guides to help you create a customer service culture in your business. . Customer Think. Marsha Collier.

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Women of Influence: The Top 25 Innovative CX Leaders

Netomi

Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. Dione Hedgpeth – Chief Customer Officer, Sumo Logic. Gemma Cipriani-Espineira – Chief Customer Officer, Chili Piper. Connect with Cynthia.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

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Quickly Fix Agent Performance on the Cheap

Toister Performance Solutions

Author, speaker, consultant, Brad Cleveland Company, LLC. Chief Customer Office, SalesLoft. Customer Care Manager and Vendor Oversight, UCare. Example, if you are looking to improve the quality of your customer experiences find a way to demonstrate what that looks and sounds like. Brad Cleveland.