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Customer Success is Changing: Top SaaS CEOs Reveal What’s Ahead

ChurnZero

OCTOBER 30, 2020

No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. Lastly, Mehta points to the expanding career opportunities for leaders in Customer Success. The expert panel included Pendo.io

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SaaS Chief Customer Officer Sales Metrics 93
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How to Manage Churn- with Irit Ezips!

CustomerSuccessBox

JUNE 8, 2022

We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! Irit Ezips is the Chief Customer Officer and CEO at CSM Practice. Irit has played a pivotal role in shaping Customer Success best practices and methodologies. Are we tracking the right things?

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Management Upselling Accountability Metrics 52
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