Chief Customer Officer Coaching Customer centricity Presentation 
TechSee
JUNE 16, 2022
Jim Iyoob, Chief Customer Officer at Etech Global Services. In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco. Brian Cantor, Managing Director, Digital at Customer Management Practice. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health.
Education Services Group
FEBRUARY 16, 2022
Raise your hand if you’ve ever read a job description like this: We’re hiring a Chief Customer Officer! You will need to be their coach because this orientation will inevitably force them to confront their own organizational challenges as they set about to retool and reorient the way their individual teams operate.
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Vcaretec
JUNE 6, 2022
Customer Care & Contact Center Influencers Mike Aoki Bio: Contact center expert and trainer for Agents (customer service, dealing with "irates," sales skills) and Managers (coaching, presentation skills). I tweet about customer focus, leadership, IT, and tech. Connect: @mikeaoki Roy Atkinson Bio:Sr.
Toister Performance Solutions
OCTOBER 26, 2017
Chief Customer Office, SalesLoft. Twitter: @greg_p_collins Highlight an Agent for great service at your next team meeting, presenting them a funny trophy for their desk (think old bowling trophy from Goodwill). Director of Customer Experience, UL EHS Sustainability. Blog: Customer Centric Support.
ProProfs Blog
JUNE 30, 2020
To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies.
Comm100
MARCH 8, 2017
Kate Nasser, otherwise known as the People Skills Coach™, offers anyone who happens upon her Twitter page a wealth of knowledge on topics such as how to increase your impact and how to create positive customer experiences. She is an expert on customer-centric leadership, and an active tweeter. Kate Nasser. KateNasser.
SmartKarrot
JANUARY 5, 2022
So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order). Widely acclaimed as a foremost expert to have pioneered and popularized customer success, Lincoln is a customer-centric growth mastermind. Lincoln Murphy. Jay Nathan. Sue Nabeth Moore.
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