Guest Post: How to Improve First Call Resolution (FCR) Using Knowledge Management System
ShepHyken
JUNE 4, 2021
He discusses why first call resolution is important and what companies can do to resolve their customers’ queries in the first call. An up-to-the-mark first-call resolution (FCR) must be maintained to sustain a good customer experience. What is first-call resolution (FCR)?
Let's personalize your content