Customer Care Today: The top 4 things consumers want you to know
Interactions
JULY 29, 2021
Interactions recently surveyed 1,100 U.S. Given that 92% of consumers surveyed believed that today’s customer service needs improvement, brands have a big opportunity to make excellent customer service a key differentiator. Our survey found that 8 out of 10 people have switched brands due to a poor customer service experience.
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