bold360 Blog
AUGUST 27, 2020
The virus drove a radical shift towards digital channels and remote work that impacted both service employees and their customers. Fortunately, Wineinger had already started deploying (at small scale) live chat and a chatbot prior to the virus-driven surge. “The Maland and her team scrambled but made things work.
Quiq
JULY 15, 2020
Share This Story Public transportation in the metropolitan St. Louis area is on the move, and we’re not just talking about the buses and light rail system that transport over 36 million people every year. Customer service requests like “Can you send me my trip plans” and “Can you text me bus schedules” were increasing in frequency.
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TechSee
JUNE 25, 2019
It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. In fact, Gartner predicts that by 2020, 85% of all customer interactions will no longer be managed by humans. Customer Identification. Biometrics. High-level data analysis.
ViiBE Blog
JANUARY 19, 2022
Companies were clueless about how such massive customer service teams which worked exclusively in offices with fixed desktop systems could work from home. This is also where remote knowledge workers such as e-mail marketers, CRM marketers, customer outreach specialists, content marketers, chatbot marketers, community managers, etc.
Comm100
AUGUST 23, 2018
Get on Board: Consider what your customers need, and how you can meet these needs in your company app. For example, if your customers need simple, on-the-go access to customer care, consider adding mobile live chat to your app (for an example of this, look no further than the GEICO Mobile App ). Who does this right?
REVE Chat Blog
DECEMBER 5, 2019
Some of the successful chatbot examples and case studies implemented by big brands show that customers are willing to interact with bots if done correctly. Hence following a right bot strategy and tailoring your chatbot to meet your use case plays an important role in overall customer experience.
Netomi
JANUARY 5, 2022
Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. Evan Shumeyko.
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