Abandon rate Chatbots Customer Care Transportation 
ViiBE Blog
JANUARY 19, 2022
Companies were clueless about how such massive customer service teams which worked exclusively in offices with fixed desktop systems could work from home. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. But that is not enough to make them loyal.
ViiBE Blog
JANUARY 19, 2022
Companies were clueless about how such massive customer service teams which worked exclusively in offices with fixed desktop systems could work from home. This is also where remote knowledge workers such as e-mail marketers, CRM marketers, customer outreach specialists, content marketers, chatbot marketers, community managers, etc.
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