Best practices Chatbots Customer Care Transportation 
bold360 Blog
AUGUST 27, 2020
The virus drove a radical shift towards digital channels and remote work that impacted both service employees and their customers. Fortunately, Wineinger had already started deploying (at small scale) live chat and a chatbot prior to the virus-driven surge. “The Maland and her team scrambled but made things work.
ViiBE Blog
JANUARY 19, 2022
ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.
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ViiBE Blog
JANUARY 19, 2022
Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home.
Comm100
AUGUST 23, 2018
In this list, you will find the customer service developments that have reshaped consumer expectations, and that are on their way to determining the customer expectations of the future. Get on Board: Consider what your customers need, and how you can meet these needs in your company app.
Netomi
JANUARY 5, 2022
Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with.
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