Chatbots contact center solutions Customer Service Virtual Agent 
CSM Magazine
SEPTEMBER 17, 2020
With the COVID-19 crisis causing a significant increase in customer inquiries, more businesses are turning to Conversational AI to sustain and improve customer and employee communications. What should business leaders take into consideration when evaluating Conversational AI solutions in order to increase their chances for success?
NobelBiz
JANUARY 10, 2021
For some time now, Chatbots have become famous in contact centers. It is an artificial intelligence tool that can be described as a virtual agent. Indeed, it can interact with customers via instant messaging, and exchanges are based on predetermined scripts and scenarios.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NICE inContact
SEPTEMBER 11, 2018
Unify to Deliver Immersive Customer Experiences. Founded in 2010, as TechStyle Fashion Group expanded and added new brands to its portfolio, customer service infrastructures were siloed – no overarching system supported synergy between brands. Decreased average handle time by 10 percent. Saving over $300,00 per year.
AWS Machine Learning
FEBRUARY 6, 2023
In this post, we describe a solution architecture that combines the powerful resources of Amazon Lex and Talkdesk CX Cloud for the voice channel. The benefits of Amazon Lex and Talkdesk CX Cloud are exemplified by WaFd Bank , a full-service commercial US bank in 200 locations and managing $20 billion in assets. “We
Playvox
SEPTEMBER 1, 2021
Focused on serving the needs of customers, helping them solve problems, teaching them how to use products, and answering their questions, customer service agents are central to business growth and effective operations. The Future of Customer Service Channels is Now. Face-to-Face Video Communications.
JustCall
MARCH 9, 2023
Genesys Cloud CX Genesys Cloud CX Genesys’ cloud contact center software is ideal for businesses seeking to foster long-term customer relationships. Gladly Gladly Gladly is all about driving customer loyalty by offering tools that enhance personalized interactions between your business and customers.
VocalCom
JULY 2, 2020
We are social creatures and the value interacting with another human being over a machine when dealing with a complex and emotional problem cannot be underestimated: humans offer a level of empathy that no chatbot or automated agent can currently provide. The rise of the ‘Super-Agent’. Dealing with Greater Complexity.
Expert insights. Personalized for you.
98 
Let's personalize your content