Hodusoft

OCTOBER 19, 2023

Self-Service Options : Self-service options in call routing optimization are another effective way to enhance contact center efficiency. Priority Queuing : Priority queuing is also an effective call routing strategy that ensures fast resolution of urgent issues. Ask for a Free demo!

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Contact Center Interactive Voice Response Contact center software Self service 52

Hodusoft

JULY 19, 2023

Define clear goals: Clearly define your call center goals and align them with the software’s capabilities. Decide which key performance indicators (KPIs) to measure and improve such as first call resolution rate, average handle time, or customer satisfaction scores. Ask for a Free demo!

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call center software Call Center Interactive Voice Response Average Handle Time 98

Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. That’s the power of multi-tenant contact center software for BPOs! What is Multi-tenant Contact Center Software? Imagine an office building called the contact center.

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Contact center software Contact Center Customer Service Agent burnout 52

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. What is an omnichannel contact center? An omnichannel contact center works like a call center, except the customer can also communicate with customer service representatives through various means.

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Contact center software Contact Center CRM contact center solutions 52

Hodusoft

AUGUST 17, 2022

Interestingly, Hodusoft’s contact center software offers an omnichannel platform for a stellar customer experience. . A chatbot on every page of the website that answers the most common questions and customer needs. Use skills-based routing for the customer service call.

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Contact center software Customer Service Contact Center Self service 98

Hodusoft

JUNE 7, 2024

The way a call center is managed goes a long way in determining its success or failure. In this blog, we have highlighted how call center management can be made seamless using call center software or contact center software while tracking essential metrics and executing standard call center management practices.

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Best practices Call Center Omni-channel support Management 52

SharpenCX

AUGUST 21, 2023

First, assess what a “good” first impression means to you and your customers. Fast resolution times? Then, make it SMART by setting smaller goals and adding in KPIs and parameters: “Increase first call resolution by X% within Y [days, months, years].” Consistent, branded messages? Friendly agents?

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