DMG Consulting
JULY 19, 2017
DMG Consulting Releases 2017 Intelligent Virtual Agent Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.
CSM Magazine
OCTOBER 10, 2023
Consider implementing chatbots to handle simple enquiries so agents have more time to devote to complex situations that require an empathetic ear. About the Author Graeme Meikle is a Senior Workforce Management Consultant at Calabrio. AHT rates might go up but customers will get the positive outcome they deserve.
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DMG Consulting
FEBRUARY 25, 2019
Service, quality management, and the customer journey will all see big gains. The main obstacle to progress for traditional quality management (QM) is that few companies can afford the resources to properly staff a traditional QM function. Speech Analytics and AI Is a Winning Combination. By Donna Fluss.
Serenova
MARCH 10, 2020
It’s an approach we’ve led by continually building out a unified platform, including quality management through our acquisition of TelStrat in 2017 and, more recently, with workforce management through our acquisition of Loxysoft’s ProScheduler. Mobile video for enhanced technical support.
Playvox
FEBRUARY 29, 2024
Similar kinds of declarations were made when interactive voice response (IVR) systems came out and again when chatbots became commonplace on websites, providing automated responses that did not require human intervention. One of those applications is even smarter AI-powered chatbots. of interactions today that are automated using AI.
Verint
AUGUST 31, 2017
Whether it is chatbots, voice recognition, the Internet of Things or the cloud, the future of customer service is bright. Additionally, Verint’s Jim Linkhauer, director of training and consulting, will present “60 Ideas in 60 Minutes—Training” at 10:15 a.m. CT, where attendees can capture training program tips.
Netomi
JANUARY 5, 2022
So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US.
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