20/20 Vision: The Best Advice for Contact Centers in 2020 – The Experts Weigh In
Fonolo
AUGUST 29, 2019
Shaun Belding, CEO, The Belding Group of Companies, Customer Experience and Leadership Expert: “The world of customer service is continuing to change. More and more organizations are forcibly directing customers to self-serve solutions. Chatbots, IVRs, crowd-sourcing and more are the first gauntlets that customers have to pass.
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