CCNG

JUNE 21, 2023

Limitations and roadblocks Without tools to track customer interactions, you’re left with random, winding customer journeys. This creates a seamless customer journey. Customer service that’s built on a voice-centric call center infrastructure can’t meet current demands. You have to anticipate customer needs.

Customer Service 195

Customer Service CCNG Self service Automotive 195

CCNG

FEBRUARY 22, 2023

While many variables contribute to the drop in star ratings, the recent revisions focus on customer experience scores as a driving factor. Since the Medicare star rating system now gives more weight to customer service scores, insurers must explore ways to enhance this facet of the care experience.

CCNG 195

CCNG Contact Center Healthcare Technology 195

CCNG

AUGUST 23, 2023

Loss of Focus on Core Metrics: Organizations should not get so caught up in the analytics that they lose sight of the primary goals of the contact center: providing excellent customer service and achieving operational efficiency. It's important to have skilled analysts who can provide accurate insights.

Contact Center 195

Contact Center Analytics CCNG Average Handle Time 195

Fonolo

MARCH 6, 2019

When I first stepped foot into the Fonolo office nearly a year ago, I was also knowingly dipping my toes into the customer service ecology. Are you new to the customer service space and currently seeking a) some fundamental orientation information; and b) membership in some pivotal circles where important CS knowledge is shared?

CCNG 102

CCNG Customer Service Education Contact Center 102

CCNG

APRIL 27, 2022

I was hired by this CEO to change the culture from customer service to sales because 95% of this company’s clients were in the consumer products and services industry. The CEO paid me for six months after I left and took care of my healthcare for my family to show his gratitude. ? I had no idea about contact centers.

CCNG 195

CCNG Contact Center Scripts Feedback 195

CCNG

JANUARY 4, 2023

Healthcare Insurance, 35.6% This sort of performance failure can lead to customer dissatisfaction, complaints, and defections. This sort of performance failure can lead to customer dissatisfaction, complaints, and defections. Retail (Click & Mortar), 46.6% Technology, 39.4% Utilities, 37.6% CSRs Providing Different Answers.

Customer Experience 195

Customer Experience Contact Center CCNG Self service 195

CCNG

AUGUST 24, 2022

My background has always been in customer service in one way or another. I also started a retail customer service job at a local garden center where I put my service attitude to work in an environment I enjoy. Subtle perhaps but service nonetheless. Serving and assisting are integral to my work identity.

Construction 195

Construction Technical Support Healthcare Consulting 195