AI IS DISRUPTING CX, WHAT DOES THAT MEAN FOR ME?
CCNG
OCTOBER 4, 2023
Now, let's dive into this fascinating fusion of tech and customer care. I do not discount that a world where AI-driven chatbots handle routine inquiries and human agents tackle complex customer issues will result in some downsizing of that frontline workforce. Remember when e-commerce sounded the death knell for retail shops?
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