CCNG
FEBRUARY 14, 2024
In response, contact centers have been forced to evolve operationally. Recently, it became obvious to me that the definition of knowledge management has also evolved—and in a big way. The question is, have our contact centers kept up with this knowledge evolution?
CCNG
FEBRUARY 14, 2024
In response, contact centers have been forced to evolve operationally. Recently, it became obvious to me that the definition of knowledge management has also evolved—and in a big way. The question is, have our contact centers kept up with this knowledge evolution?
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CCNG
JANUARY 10, 2024
As the contact center industry looks toward ChatGPT and other emerging technologies, the positive possibilities seem endless. Everyone Wants the Same Thing The company and the contact center agents both want the correct updated information to offer to customers. So how can this be done? It’s always changing.
CCNG
SEPTEMBER 27, 2023
Budgets are getting tighter, and executive teams are asking contact center leadership to do more with a lower headcount. The already frustrated customer is now stuck in a queue with a long wait; that’s because staffing levels are down because contact centers don’t have enough customer-facing workers. It’s a vicious cycle.
CCNG
JUNE 21, 2023
Provide personalized, omnichannel experiences that are context-based and low effort. Modern contact centers support many digital channels, touchpoints and interaction modes. Power your self-service channels with a robust knowledge base so users can find the information they need. Make customer service easy.
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