Totango

AUGUST 14, 2020

Your customer is a long-term partner; the two of you are on a journey together. Ideally, this long-term partnership will see your customer reach milestones with your help, expand their use of your product, and upsell or cross-sell in other ways. Identify key champions of product line, ask for case study/quote/event speaking slot.

Enterprise 77

Enterprise Feedback Upselling Accountability 77

SmartKarrot

MARCH 26, 2021

Role: Senior Manager / Director, Customer Success Location: Remote, Boston, MA, US Organization: MackeyRMS As a Senior Manager/Director of Customer Success, you will manage a team of CSMs as well as own accounts, including renewals and upsells. Responsible for customer references, case studies and testimonials for the portfolio of customers.

Journey mapping 10

Journey mapping Customer advocacy Best practices Upselling 10

Totango

AUGUST 11, 2022

Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Customer satisfaction and feedback surveys. Upsell purchases. Elicit frequent feedback. Social media posts.

SaaS 109

SaaS Journey mapping B2B Feedback 109

Totango

MARCH 2, 2021

Case Studies. You can automate this stage of the process by using your integrating Totango with your CRM platform to track marketing touches with prospects who have engaged with your website and deliver content relevant to where they are in their pre-sales journey. Make Each of Your Customer Journey Stages Count.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

REVE Chat Blog

NOVEMBER 21, 2019

Enhanced ability to upsell with relevant deals and offers – The sales agents can offer information about the current sale going on, or a discount coupon available for the product they are interested to purchase. It will open the door for upselling. Map your customer journey .

Best practices 77

Best practices B2B Sales Chatbots 77

SmartKarrot

OCTOBER 12, 2022

Account managers do this by cross-selling or upselling more products to existing customers. This might be the case because loyal customers are more likely to make repeat and additional purchases. Do not let your salespeople pressure current customers with upsells and cross-sells. It is critical to gather feedback regularly.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10