Global Response
APRIL 17, 2023
That depends on your needs and goals, but in general you should look for: advanced IVR and call routing capabilities automation and AI tools chatbots or virtual agents self-service solutions omnichannel support and robust CRM solutions Remember: modern solutions are often powered by modern technology.
Creative Virtual
MAY 13, 2021
Customers expect a connected and more sophisticated digital service experience. It’s not unusual for companies, especially large enterprises, to struggle with delivering an integrated customer support experience. Often, they have many of the pieces they need but aren’t sure how to link those pieces – or silos – together.
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Creative Virtual
JUNE 2, 2020
The combination of humans and AI makes for an improved customer support experience. One way in which companies can support their live agents is with AI-enhanced virtual agents and chatbots. While the presentation is a bit old now (although not nearly as old as The Rotary!)
CSM Magazine
JUNE 12, 2020
Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. While retailers utilize a wide range of support options such as human and virtual agents, social media, or mobile apps, existing single and multi-channel support systems necessitate access to each channel separately.
RichCall
SEPTEMBER 13, 2017
As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. Teresa Cottam. Self-service.
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