CCNG

JANUARY 11, 2023

I’ve seen companies pull back on spending in areas they believed to be “not as critical” (like customer support or the contact center) to the organization’s success, only to have it come back to haunt them. These same companies found themselves having slow growth and customer service and customer retention issues.

Customer Service 195

Customer Service CCNG Education Self service 195

ShepHyken

NOVEMBER 28, 2022

He has more than 20 years of experience as a customer service and contact center professional leading high-performing teams. My Comment: Of course, you listen to your customers! My Comment: A frictionless experience is not only for customers. Let Your Customers Speak for You by Ajit Narayan. Employees benefit as well.

Customer Service 32

Customer Service Contact Center outsourcing Customer centricity 32

NobelBiz

FEBRUARY 15, 2023

Repeat for Every Agent in Category of Calls Calibration is particularly important in customer support, but it can also be used in other settings where agents are interacting with customers and rating calls. They enable you to have a shared foundation and speak the same language.

Calibration 52

Calibration Call Center Call Logging Quality management 52

SmartKarrot

APRIL 23, 2020

Responses provided for “Others” were: Sales Manager Customer Success Marketer Customer Success Analyst VP Services Delivery Director Merchant Development Customer Success Specialist Customer Service Director Customer Success/ Quality Manager Customer Support.

Management 10

Management Complaint resolution Customer retention Engineering 10

ProProfs Blog

MAY 1, 2020

Now, to authentically engage with your customers, you have to offer a highly well-defined, expertly-curated, and personalized customer support system which is a hybrid of automation, technology, and well-trained skill set. . Is your current customer support team working in the right direction? Expert lectures.

Customer Service 128

Customer Service Customer Support Education Feedback 128