InGenius

MAY 10, 2018

Self-Service Usage: Looking at a call results report, you can see the reasons why customers are calling in. Maybe they're looking for information that's readily available in your online self-service options, or for information that isn't online. Check out our video on InGenius reporting.

Call Logging 48

Call Logging Self service CRM Contact Center 48

NobelBiz

FEBRUARY 27, 2024

By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

JustCall

AUGUST 10, 2022

If you have specific call logging, call recording, and call routing Avoxi is a good choice. Call masking – Mask private numbers to protect agents’ privacy. GoToConnect offers over 100 features across cloud VoIP and web, audio, and video conferencing. The pricing starts at $7.99 Image Source.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

Global Response

JANUARY 31, 2023

Customer service can happen in-person—at a store or another location—or it can happen virtually. Phone is the most common customer service channel, but today, many more options exist , such as email, live chat, text messaging, social media channels, video chat, and even self-service and automated “chatbot” options.

Customer Service 62

Customer Service outsourcing Construction Technical Support 62

Noble Systems

NOVEMBER 17, 2020

Using touch-tone or voice inputs from the caller, determine how to process a call (such as forwarding it to the appropriate person or group). Provide interactive voice response (IVR) menus to callers for more advanced routing or self-service options. Tech Talk: Beyond Self-Service – IVR and Automated Callbacks.

Interactive Voice Response 57

Interactive Voice Response Technology Customer Experience call center software 57

Zingtree

MARCH 22, 2018

It can also be in an audio or visual form such as instructional diagrams or videos. – More accurate call logging, and reduced after-call work (ACW). – A source of intelligence to help product teams improve future versions of products or services. – Lowering overall training costs.

Call Center 58

Call Center Management Average Handle Time Call Logging 58

JustCall

FEBRUARY 6, 2023

IVR offers total freedom and at-scale self-service to customers and ensures faster resolution of customer queries. Call Recording Call recordings help you draw crucial insights from the length of pauses or voice tone – things you can miss by just reading a call transcript. Why Choose RingCentral?

voip 52

voip Interactive Voice Response CRM Contact Center 52