Global Response

JULY 17, 2023

Modern call centers know how to leverage technology to make processes efficient and effective, often through automation and AI solutions. This can look like automating data collection or analytics, call logging, audience feedback, and other repetitive processes. Creating additional self-service options.

Call Center 62

Call Center outsourcing Upselling Self service 62

Calltools

MAY 27, 2020

Depending on the size and scope of your organization, you can listen to and evaluate calls yourself or hire a quality assurance manager (or team) to do this for you. Some software will be able to carry out call scores for you. Automated call scores identify pre-determined metrics such as conversation pauses or certain keywords.

Coaching 52

Coaching Government Scripts Metrics 52

SmartKarrot

JULY 2, 2021

Track trends in client satisfaction metrics to drive and maintain high levels of satisfaction and user adoption of products and services, deliver programs to retain clients and mitigate churn. Drive sales strategies for upsell to clients. Develop close client relations to better understand their business and needs.

Call Logging 10

Call Logging Upselling Accountability Employee engagement 10