TeamSupport
APRIL 5, 2019
A customer support software solution that lets you tag tickets by topic is a great way to categorize issues of the same type. For example, creating a tag called “Log-in Issues” can allow agents to easily access common log-in problems of the past and how they were resolved.
NobelBiz
FEBRUARY 22, 2023
This is accomplished by tracking the different touchpoints a client has with the contact center, such as hold time, number of calls made, and other pertinent metrics from the self-service system. Metrics are then saved in your call center software’s database.
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Global Response
JANUARY 31, 2023
Phone is the most common customer service channel, but today, many more options exist , such as email, live chat, text messaging, social media channels, video chat, and even self-service and automated “chatbot” options. In 2023, customer service is more important than ever.
Tenfold - Contact Center Blog
JUNE 6, 2018
Maximizing effective talk minutes per hour per agent by eliminating non-talk tasks like data entry and call logging. Better workforce management by reducing hard to measure agent time-sinks like editing notes, creating new tasks, revising call history, manual dialling. Reduced need for expensive communication infrastructure.
Callminer
AUGUST 6, 2019
Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Use the software to improve service. How does AI help customer service agents?
ProProfs Blog
MAY 1, 2020
An impeccable customer service system has various dimensions such as: A worthwhile ticketing system to make sure you don’t keep your customers infinitely waiting. Consolidated customer helpdesk to compile all kinds and customer communication such as Email, messages, chats, and call logs, etc.
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