Global Response

MARCH 27, 2024

Call centers gather data from call logs, voice recordings, customer feedback, chat transcripts, email interactions, and social media communications. Advanced technologies like automatic call distribution (ACD) systems and interactive voice response (IVR) systems also contribute data. Let’s take a look.

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

Serenova

APRIL 24, 2020

Works with Serenova’s CxEngage contact center solution with no on-site installation required; Agents don’t have to launch a new browser to access; Unified reporting includes call logs and payments collected. Secure Call Reporting. Best-in-Class Security. Simple and Safe When Needed Most.

Interactive Voice Response 84

Interactive Voice Response Call Logging Contact Center contact center solutions 84

JustCall

APRIL 19, 2023

The definition of success itself is personal to each business. However, some of the markers with the help of which businesses can be declared successful are: An increase in revenue Generating a steady monthly cash flow Building a strong brand and customer base, etc. A toll-free number inspires confidence in the customer.

Customer centricity 52

Customer centricity Enterprise voip B2C 52

3CLogic

DECEMBER 1, 2022

Of the respondents surveyed: 28% want to record and store calls on demand. 23% need the ability to automatically log calls. 26% want to use SMS for customer care. On one side, their service management systems can store customer and employee information and digital communication data.

contact center solutions 52

contact center solutions Cloud contact Contact Center Interactive Voice Response 52

NobelBiz

FEBRUARY 21, 2023

Interview Agents: You need to know how well the candidates can speak, and what their personality is like. In order to learn more about your customers and to build a good relationship with them, you need to start from the beginning by meeting your customers and conducting interviews. You can use this guide to find out.

Contact Center 52

Contact Center Call Center CRM Call Logging 52

NobelBiz

MAY 24, 2022

In this article, discover 5 tips to manage remote call center agents successfully. The value of the supervisor’s position for remote call center agents First and foremost, the supervisor is the most important person when managing a remote contact center. Do you solely handle inbound calls or also manage outbound campaigns?

Call Center 52

Call Center Management virtual call center Interactive Voice Response 52

Dialer 360

APRIL 16, 2020

It comprises virtual call center agents working at different geographical locations. Certainly, it’s an effective way of providing customer care services with minimum utilization of resources. Today, all the top customer care corporations and experts use remote call centers. How to Start Remote Call Center.

Call Center 32

Call Center virtual call center Call Logging voip 32