3CLogic

DECEMBER 1, 2022

Of the respondents surveyed: 28% want to record and store calls on demand. 23% need the ability to automatically log calls. 23% want transcribed visual voicemail solutions. 26% want to use SMS for customer care. negatively impacting customer and agent experiences.

contact center solutions 52

contact center solutions Cloud contact Contact Center Interactive Voice Response 52

Serenova

APRIL 24, 2020

Customers stay connected to agents throughout the transaction process for a more helpful, high-touch and efficient experience. Works with Serenova’s CxEngage contact center solution with no on-site installation required; Agents don’t have to launch a new browser to access; Unified reporting includes call logs and payments collected.

Interactive Voice Response 84

Interactive Voice Response Call Logging Contact Center contact center solutions 84

AWS Machine Learning

DECEMBER 21, 2023

Despite contact centers being under constant pressure to do more with less while improving customer experiences, 80% of companies plan to increase their level of investment in Customer Experience (CX) to provide a differentiated customer experience. This will release all resources used by the workspace instance.

Contact Center 86

Contact Center Scripts Interactive Voice Response contact center solutions 86

NobelBiz

MAY 24, 2022

In this article, discover 5 tips to manage remote call center agents successfully. The value of the supervisor’s position for remote call center agents First and foremost, the supervisor is the most important person when managing a remote contact center. But how exactly?

Call Center 52

Call Center Management virtual call center Interactive Voice Response 52

NobelBiz

FEBRUARY 21, 2023

Interview Agents: You need to know how well the candidates can speak, and what their personality is like. In order to learn more about your customers and to build a good relationship with them, you need to start from the beginning by meeting your customers and conducting interviews. Isn’t that irritating for the customer?

Contact Center 52

Contact Center Call Center CRM Call Logging 52

JustCall

APRIL 5, 2023

For starters, all customers get personalized onboarding that helps them make optimum use of available resources and plan out the telephony infrastructure accordingly. Similarly, when it comes to calling, the auto-dialer makes the calls on an agent’s list so that they do not have to do so manually.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52