Bridging the Gap: Why Businesses Need a Cloud Contact Center Solution
3CLogic
DECEMBER 1, 2022
Of the respondents surveyed: 28% want to record and store calls on demand. 23% need the ability to automatically log calls. 26% want to use SMS for customer care. 23% want transcribed visual voicemail solutions. 23% desire general local, international, and toll-free phone numbers on demand.
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