Hodusoft
JULY 19, 2023
Besides, cloud-based solutions offer added flexibility by allowing agents to work from different locations, allowing organizations to more conveniently expand their operations or implement remote working models. Additionally, the cloud-based solution eliminates large upfront hardware investments and ongoing maintenance costs.
Myra Golden Media
APRIL 11, 2023
Learn more about Customer Service Master Class. This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. I really like Balto AI’s Real-Time Guidance.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SharpenCX
JUNE 28, 2023
Sometimes it’s as simple as providing call flows and scripts to guide calls in various scenarios. But it’s more than that, too.
Enghouse Interactive
FEBRUARY 9, 2021
Returning Prospects – hear a welcome-back greeting, proactively offered help based on their last visit queries/self-service path taken, and easily accessible live agent support. This works even better when also integrated with a knowledge base, providing customers with quick reference guides or solution templates.
Upstream Works
SEPTEMBER 5, 2019
Self-service, Knowledge, AI & Bots. Self-service isn’t new – IVRs paved the way on the phone channel and despite cumbersome call flows, it became a popular alternative for customers reluctant to spend their time waiting in queue for an agent. Let’s take a look at knowledge portals.
Talkdesk
DECEMBER 23, 2020
Talkdesk can help financial institutions quickly stand-up dedicated PPP contact centers to manage emergency programs like PPP in multiple iterations, or integrate the Talkdesk CX Cloud into your overall contact center platform, leveraging: Workforce Engagement Management to empower agents to deliver exceptional client service from home Predictive Dialing (..)
Xaqt
JANUARY 7, 2020
Cognitive IVR to the Rescue Recent advancements with cloud telephony and Conversational AI now make it possible to leverage a hosted IVR to address call volume spikes with self-service. The call volume spikes were also creating wait times in excess of five minutes. The City came to Xaqt for help.
Expert insights. Personalized for you.
98 
Let's personalize your content