Jive Recognized as a 2019 Top-Rated VoIP Provider by TrustRadius

Jive

This new unified experience allows users to call, meet, text, chat and more all from one application. Since they launched in 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of the best B2B technology products. Jive gave us a powerful alternative system that we could standardize on. This enables us to customize the configuration (dial plans, call flow, etc.) Jive is making huge strides this year!

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Understanding Spearline PDD

Spearline

The standard definition of PDD can be defined as: "the time or delay that occurs from the time a number has been dialed, until the caller or called party hears ringing." Spearline aims to replicate the exact flow that your customer experiences when they place a call.

5 Strategies for Optimizing & Improving Call Center Performance

EPIC Connections

Management teams focus on customer journey analysis, customer retention rates, average handle time and myriad other metrics, because contact centers and call centers are often viewed as cost centers. The key to success is getting the most “bang for your buck” by optimizing and improving call center performance. Five strategies for improving call center performance: 1.) Use benchmarking reports to understand your current performance and compare it to industry standards.

Why the world’s leading brands are prioritizing in-country number testing?

Spearline

The quality of the call experience strongly influences your customers’ perception of your business and your brand. In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio.

Why the world’s leading brands are prioritizing in-country number testing

Spearline

The quality of the call experience strongly influences your customers’ perception of your business and your brand. In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio.