Spearline

DECEMBER 23, 2021

Spearline places out a number of test calls, which are set to answer automatically. This means, in a typical test call flow, ringing won’t be heard. To sum it up, the Spearline PDD test is a “call answer time” metric that includes any delay added by intermediary networks.

Telecommunications 98

Telecommunications Call flow industry standards APIs 98

Uniphore

JANUARY 21, 2022

According to a Forrester survey, 17 of the largest healthcare plans have an industry average score of 70.2 That’s only “OK” according to industry standards—far below ideal. And patient satisfaction counts. out of 100. In other words, better CX can improve patient retention.

Healthcare 59

Healthcare Call flow Average Handle Time First call resolution 59

Talkdesk

MARCH 12, 2021

Talkdesk provides one of the best cloud-based solutions tailored for a work-from-home (WFH) agent environment, visually appealing reports, integration with leading CRM solutions (like Salesforce) and security and compliance conforming to the best industry standards. . Manage complex call flow designs.

Call flow 91

Call flow Abandon rate Contact Center industry standards 91

Spearline

SEPTEMBER 9, 2022

PESQ is an industry-standard audio quality measuring scale that rates actual audio according to the following parameters: Sharpness Volume Background noise Variable latency or lag Clipping Interference IVR transcription Our IVR transcription feature automatically transcribes all audio as it travels along each possible journey on an IVR system.

Interactive Voice Response 52

Interactive Voice Response Call flow industry standards Wait times 52

Spearline

OCTOBER 5, 2021

In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Here at Spearline, we have conducted millions of test calls worldwide, resulting in billions of data points. 862 – PESQ) method.

Interactive Voice Response 97

Interactive Voice Response Telecommunications Call Logging Call flow 97

Spearline

SEPTEMBER 28, 2022

Tailored test scheduling Spearline’s customizable scheduling feature tests your IVR quality at whatever times suit your service; inside or outside of regular working hours, according to cadence or call flow. We use PESQ (Perceptual Evaluation of Speech Quality) scores to evaluate the quality of the audio we capture.

Interactive Voice Response 52

Interactive Voice Response Abandon rate Call flow industry standards 52

Jive

APRIL 3, 2019

Since they launched in 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of the best B2B technology products. This enables us to customize the configuration (dial plans, call flow, etc.) The cloud PBX is simple, yet very powerful.

voip 52

voip B2B Call flow industry standards 52