Spearline

SEPTEMBER 9, 2022

At Spearline, we recognize that Interactive Voice Response, or IVR systems are an important point of contact between you and your customers and carry the weight of your brand message. Let’s take a look at just how our testing and monitoring tools can shore up your IVR system integrity.

Interactive Voice Response 52

Interactive Voice Response Call flow industry standards Wait times 52

Spearline

SEPTEMBER 28, 2022

Interactive voice response, or IVR, is an automated enterprise telephony system that uses pre-recorded messages and/or text-to-speech technology to interact with a combination of voice telephone inputs and touch-tone keypad selection. Error Reduction IVR systems can eliminate the potential for human error.

Interactive Voice Response 52

Interactive Voice Response Abandon rate Call flow industry standards 52

Spearline

DECEMBER 23, 2021

The challenge for our customers Unlike a standard call between two people, where your phone may ring before answering, our customers’ numbers are generally configured to answer straight away. An IVR welcome message is presented to the caller. This means, in a typical test call flow, ringing won’t be heard.

Telecommunications 98

Telecommunications Call flow industry standards APIs 98

Spearline

OCTOBER 5, 2021

In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Here at Spearline, we have conducted millions of test calls worldwide, resulting in billions of data points.

Interactive Voice Response 97

Interactive Voice Response Telecommunications Call Logging Call flow 97

Talkdesk

MARCH 12, 2021

Talkdesk provides one of the best cloud-based solutions tailored for a work-from-home (WFH) agent environment, visually appealing reports, integration with leading CRM solutions (like Salesforce) and security and compliance conforming to the best industry standards. . Manage complex call flow designs.

Call flow 91

Call flow Abandon rate Contact Center industry standards 91

Spearline

JUNE 18, 2019

In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Here at Spearline, we have conducted millions of test calls worldwide, resulting in billions of data points.

Telecommunications 40

Telecommunications Interactive Voice Response Call Logging Call flow 40

Spearline

JUNE 18, 2019

In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Here at Spearline, we have conducted millions of test calls worldwide, resulting in billions of data points.

Telecommunications 40

Telecommunications Interactive Voice Response Call Logging Call flow 40