Top 5 Conversational Automation Considerations for Healthcare CX Providers
Uniphore
JANUARY 21, 2022
According to a Forrester survey, 17 of the largest healthcare plans have an industry average score of 70.2 That’s only “OK” according to industry standards—far below ideal. In fact, research shows that more than 70 percent of members believe shorter hold times would improve their engagement.* out of 100.
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