Call flow, First call resolution and industry standards

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Call flow

First call resolution

industry standards

Top 5 Conversational Automation Considerations for Healthcare CX Providers

Uniphore

JANUARY 21, 2022

According to a Forrester survey, 17 of the largest healthcare plans have an industry average score of 70.2 That’s only “OK” according to industry standards—far below ideal. And patient satisfaction counts. out of 100. In other words, better CX can improve patient retention. That’s a serious improvement. Want to learn more?

Healthcare

Healthcare Call flow Average Handle Time First call resolution

The anatomy of an effortless customer interaction

Tethr

OCTOBER 2, 2020

It might surprise you to read this, but “I don’t think service leaders need to be sold on the notion that issue resolution is important, ” shares our SVP of Product Research, Ted McKenna. What’s interesting to note about this one may have immediately become apparent if you’re looking at the call flow illustration above.

Customer effort

Customer effort Customer Care Coaching Surveys

Customer Contact Central

Top 5 Conversational Automation Considerations for Healthcare CX Providers

The anatomy of an effortless customer interaction

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