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The Benefits of Using Call Queuing: Step By Step Guide

aircall

When your customers call in, they automatically receive a greeting (usually followed by some enjoyable hold music to entertain them while they wait). If the amount of time that a customer has to wait is too long, the queue callback feature will kick in, and the next available sales or support agent will call them back. .

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33+ Essential Features of a Great Business Phone System

JustCall

If customers call for an update, you can verify who the initial case handler using the call log was. Call Analytics The VoIP analytics phone system features allow you to view call data and manage your call flow in real-time. What’s even better? The average length of such greetings is 15 seconds.

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