Remove Call flow Remove Entertainment Remove Metrics Remove voip
article thumbnail

33+ Essential Features of a Great Business Phone System

JustCall

Voice over Internet Protocol (VoIP): This type of system doesn’t use copper wires to connect phone calls. Instead, data is transmitted through an internet connection to make calls. A VoIP phone system thereby creates a virtual phone line. Call Recording Some VoIP business phone systems allow call recording.

voip 52
article thumbnail

The Benefits of Using Call Queuing: Step By Step Guide

aircall

When your customers call in, they automatically receive a greeting (usually followed by some enjoyable hold music to entertain them while they wait). If the amount of time that a customer has to wait is too long, the queue callback feature will kick in, and the next available sales or support agent will call them back. .