Analytics Call flow Entertainment Metrics 
aircall
MARCH 31, 2021
A call queue mimics the process of standing in a physical line, where customers dial a phone number and automatically get lined up, so you can serve them in the order in which they called your business. Call analytics are useful tools for predicting call volume and minimizing wait times.
JustCall
FEBRUARY 13, 2023
From business calls, SMS, data, analytics, and coaching, you need to be able to get an eagle-eye view of your sales and support to ensure your customers are not left in the lurch. If customers call for an update, you can verify who the initial case handler using the call log was. What’s even better?
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