Call flow Entertainment Metrics Wait times 
aircall
MARCH 31, 2021
A call queue mimics the process of standing in a physical line, where customers dial a phone number and automatically get lined up, so you can serve them in the order in which they called your business. Call analytics are useful tools for predicting call volume and minimizing wait times.
JustCall
FEBRUARY 13, 2023
If customers call for an update, you can verify who the initial case handler using the call log was. Call Analytics The VoIP analytics phone system features allow you to view call data and manage your call flow in real-time. Call queues inform the caller about the estimated waiting time.
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