OctopusTech

MARCH 7, 2019

The education industry is at crossroads, I mean the administrative costs are soaring up, the revenues are declining, and the popularity of online courses isn’t helping the growth prospect of the education institutions either. Let’s see what these education call centers really have to offer to your institution.

Education 59

Education Call Center Caller satisfaction Call flow 59

Certified Languages International

MAY 23, 2023

They are complex and involve professional interpreters with specialized education, training, experience, and (in languages for which it’s available) certifications. A suboptimal call flow. Your optimal call flow will depend on the type of services you provide to your customers and on your language mix.

Call flow 52

Call flow Interactive Voice Response Education Call Center 52

Hodusoft

APRIL 17, 2024

That’s nothing but auto attendant, a technology that revolutionized the way organizations and other professional entities handle massive volumes of incoming calls. According to one research by Call Center Helper three-quarters (73 percent) of respondents scored their IVRs as a three out of five, indicating an average impression.

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

JustCall

MARCH 23, 2023

Well, IVR could help you fix this little problem easily. IVR Interactive Voice Response is a telephone-based menu system that allows the identification, routing, and segmentation of callers to the most suitable agent within a workforce. How does IVR work? IVR is the first responder to a call.

Interactive Voice Response 98

Interactive Voice Response Self service Abandon rate Telemarketing 98

JustCall

APRIL 12, 2023

Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc. Their sales support could tag and make notes on the call using Power Dialer while also automating selected calls 6.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

Enghouse Interactive

MAY 21, 2019

Enghouse Interactive Educates – #2 in a series. One key way to do that is to handle the simpler interactions – requests for account balance from a bank, or changing an appointment time for a health care clinic, or hundreds of other use cases – via self-service.

Quality management 40

Quality management Management Scripts Call flow 40

Enghouse Interactive

APRIL 28, 2019

One key way to do that is to handle the simpler interactions – requests for account balance from a bank, or changing an appointment time for a health care clinic, or hundreds of other use cases – via self-service. For calls, this is a well-structured IVR; for chats, this is a user-friendly BOT.

Quality management 40

Quality management Management Scripts Call flow 40