A Human-Centric Approach to Virtual Agents Changes the Game For Customer Satisfaction
SmartAction
APRIL 11, 2024
Done right, they provide a rich, natural, personalized experience that soothes frazzled nerves and either swiftly provides a relevant automated answer or directs them to a live agent who can help. When designing your call flow, there are some essential things to keep in mind to provide an optimized experience. Personalize it.
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