JustCall

MARCH 23, 2023

Post greetings, IVR asks the customer to select from a series of prompts: “Press 1 for Sales”, “Press 2 for Support”, and so on. Depending on the caller’s chosen option, the call is routed to the most suitable agent or department. Features like real-time messaging and call-monitoring should be mandatory.

Interactive Voice Response 98

Interactive Voice Response Self service Abandon rate Telemarketing 98

aircall

MARCH 31, 2021

If you have to wait in line as a customer, you want to know that someone will be along to help you shortly, and a call queue allows you to set expectations for your callers like this easily. Everyone’s experienced waiting in line in a call queue when they contact a sales or customer support center. What Is an Invisible Queue?

Abandon rate 62

Abandon rate Interactive Voice Response Call flow Wait times 62

JustCall

AUGUST 23, 2022

Let’s see what a virtual phone number offers to your business: It measures the performance of marketing, advertising campaigns, and sales. Agents can use their mobile phones to make calls and easily tell the difference between personal and work calls. They can be routed automatically based on location, time of call, etc.,

Caller satisfaction 52

Caller satisfaction Entertainment Call flow CRM 52

JustCall

FEBRUARY 13, 2023

This is especially true for sales and support teams. From business calls, SMS, data, analytics, and coaching, you need to be able to get an eagle-eye view of your sales and support to ensure your customers are not left in the lurch. This stored information can be used to handle customer queries and analyze sales activity.

voip 52

voip Call Logging Finance Sales 52